Frequently Asked Questions
Everything you need to know about your Embassy London experience.
How do I determine the right size for my Embassy London shoes?
Our footwear generally fits true to size. We recommend referring to our comprehensive size guide available on each product page, which includes conversions for UK, EU, and US sizing to ensure a perfect fit.
Where are your products manufactured?
We take great pride in our craftsmanship. All Embassy London shoes are designed in the UK and handcrafted in small, high-quality European factories, primarily in Italy and Portugal, using premium leathers.
What is your return policy for online orders?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition and packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do you offer international shipping?
Yes, we ship our unique collections worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please be aware that international orders may be subject to local import duties.
How should I care for my leather shoes?
To maintain the longevity of your shoes, we recommend using a high-quality leather cream or wax. Avoid wearing your leather shoes in heavy rain, and always use a shoehorn to protect the heel counter during wear.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our customer service team immediately. Once an order has reached the dispatch stage, we are unable to cancel or modify it.